IMPORTANT: We do NOT ship our products to Alabama, Florida, Georgia, Indiana, Kentucky, Minnesota, Michigan, Mississippi, Louisiana, Oklahoma, Ohio and Tennessee due to state laws.
We apologize for this inconvenience, but we must strictly follow all state regulations.
We ship 5 days a week, Monday through Friday. We are fully closed on Sundays & Saturdays, all orders placed on those days or after same day cutoff on Friday will ship on Monday. We regularly check our emails during our hours of operation so you should receive an email shortly after contacting us during regular business hours but sometimes it may take a bit longer. We also occasionally respond to emails during off hours, however we may not see it until the next day during our working hours.
As long as your payment is made within our same-day shipping cutoff times, your package will be shipped that day. We understand that you might be anxious or impatient, which is why we adhere to very high standards in our policies and do not deviate from them. Your order will always go out same day if you have followed our policies on how we operate. There is no need to send emails asking for payment confirmation or tracking number after placing your order as we are unable to respond to them and they only serve to cause confusion or clog up our inbox. Automated emails are set up so that you receive this information, including your tracking number, when we get to your order and process+ship it, so please have patience as they may not arrive until later in the day. If you do not receive your tracking number by the next day, you may email us for it then. Do not email multiple email addresses of ours to ask the same thing, especially if it falls under this category. This is unnecessary as we see all emails and will respond when we are able if it is something that necessitates a response.
Hours of Operation:
Monday - Friday: 9AM CST - 4PM MST
Saturday & Sunday - CLOSED
Same-Day Shipping Cutoff Times
Monday through Friday - 3PM Mountain Standard Time
These are firm cutoffs. If your order is made after the cutoff time has passed, your order will ship the next day (or Monday if placed after Friday cutoff.)
Delayed Package Policy
We do not pursue shipping refunds for any delayed packages. Sometimes packages can be delayed, usually due to either a high volume of incoming mail at the shipping service, a natural disaster, or holidays. When a package is delayed, a lost package claim must be made which generally will get the package moving within 24 hours of filing the claim, or it will help you receive confirmation that the package is actually lost and not just delayed which we can use to process and ship a replacement order to you. To file a lost package claim, you must call USPS or FedEx or use the claim forms on their website. We highly suggest giving them a call and not using the online forms, as these are largely ignored from our experience. Call USPS(1-800-275-8777) or FedEx(1-800-463-3339) Customer Service and push your way past the robot(just keep asking to speak to a customer service representative or pressing the # sign) and once it connects you to a live person, just let them know you would like to file a lost package claim. They will ask you a couple of questions about your package, and give you a claim number. Keep this handy in case they verify that it is lost. Your package should now begin moving within the next 24 hours. If it does not, give them a call back and see if they can verify whether or not it is lost. If it is considered lost by the shipping service, we will re-ship your full order and expedite it. We cannot re-ship without confirmation from the shipping company that the package is lost and will not be recovered. If they tell you that they need to speak with the shipper, send us an email with your claim number and we will give them a call. If your package is delayed, we will also send you a discount code. Just send us your tracking number, or a screenshot showing it was delivered late. We do not pursue refunds for shipping delays from shipping companies. UNDERSTAND WE DO NOT RE-SHIP ON YOUR TIME OR WHEN YOU WANT US TO, WE RE-SHIP WHEN THE SHIPPING COMPANY HAS CONFIRMED YOUR PACKAGE IS LOST. You are agreeing to abide by this policy every time you place an order. If you disagree with following ANY part of this policy, please do not place an order with us. We do not make exceptions.
NOTE: For the USPS Priority Mail Express shipments that are delayed past their guaranteed date, you can visit the USPS File a Claim page to try and file your own claim for a refund. We are unable to provide a discount code if this method is successful(it will notify us on our USPS account).