Shipping & Tracking
Hours of Operation
Monday - Friday: 9AM CST - 4PM MST
Saturday & Sunday - CLOSED
General Information
We ship 5 days a week, Monday through Friday. We are fully closed on Sundays & Saturdays, all orders placed on those days or after same day cutoff on Friday will ship on Monday. We regularly check our emails during our hours of operation so you should receive an email shortly after contacting us during regular business hours but sometimes it may take a bit longer. We also occasionally respond to emails during off hours, however we may not see it until the next day during our working hours.
As long as your payment is made within our same-day shipping cutoff times, your package will be shipped that day. We understand that you might be anxious or impatient, which is why we adhere to very high standards in our policies and do not deviate from them. Your order will always go out same day if you have followed our policies on how we operate. There is no need to send emails asking for payment confirmation or tracking number after placing your order as we are unable to respond to them and they only serve to cause confusion or clog up our inbox. Automated emails are set up so that you receive this information, including your tracking number, when we get to your order and process+ship it, so please have patience as they may not arrive until later in the day. If you do not receive your tracking number by the next day, you may email us for it then. Do not email multiple email addresses of ours to ask the same thing, especially if it falls under this category. This is unnecessary as we see all emails and will respond when we are able if it is something that necessitates a response.
Same-Day Shipping Cutoff Times
Monday through Friday - 3PM Mountain Standard Time
These are firm cutoffs. If your order is made after the cutoff time has passed, your order will ship the next day (or Monday if placed after Friday cutoff.)
Shipping Restrictions:
Our products ship to all 50 states with the following exceptions:
7-OH and MGM-15
These products are UNAVAILABLE for purchase in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Mississippi, Nevada, Oklahoma, Oregon, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin.
Furthermore, this product is UNAVAILABLE for purchase in the following zip codes within unrestricted states:
California: 92092, 92093, 92101, 92102, 92103, 92104, 92105, 92106, 92107, 92108, 92109, 92110, 92111, 92112, 92113, 92114, 92115, 92116, 92117, 92118, 92119, 92120, 92121, 92122, 92123, 92124, 92126, 92127, 92128, 92129, 92130, 92131, 92132, 92134, 92135, 92136, 92137, 92138, 92139, 92140, 92142, 92143, 92145, 92147, 92149, 92150, 92152, 92153, 92154, 92155, 92158, 92159, 92160, 92161, 92163, 92165, 92166, 92167, 92168, 92169, 92170, 92171, 92172, 92173, 92174, 92175, 92176, 92177, 92178, 92179, 92182, 92186, 92187, 92191, 92192, 92193, 92195, 92196, 92197, 92198, 92199
Illinois: 62002, 62052, 62035, 62034, 62025, 62026, 62040, 62062, 62095, 60016, 60017, 60018, 60019, 62959, 62948
New Hampshire: 03235
Tianeptine Sodium, Sulfate, and FA
These products are UNAVAILABLE for purchase in the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, North Carolina, Ohio, Oklahoma, Tennessee, Utah, and Virginia
Delayed Package Policy
Sometimes packages can be delayed, usually due to either a high volume of incoming mail at the shipping service, a natural disaster, or holidays. When a package is delayed or suspected to be lost, a lost package claim must be made which generally will get the package moving within 24 hours of filing the claim, or it will help you receive confirmation that the package is actually lost and not just delayed which we can use to process and ship a replacement order to you. To file a lost package claim, you must call UPS or FedEx or use the claim forms on their website. The claim form for UPS is located HERE. The claim form for FedEx is located HERE. Your package should now begin moving within the next day or two. If it does not move and is considered lost by the shipping service, we will re-ship your full order. We cannot re-ship without confirmation from the shipping company that the package is lost and will not be recovered. If your overnight or 2 day shipment is delayed, we will send you a discount code for your next order. Just send us your tracking number, or a screenshot showing it was delivered late. Please note this is only for OVERNIGHT and TWO DAY shipping options.
We do not pursue refunds for shipping delays from shipping companies.
Please understand that we can only re-ship a package once the shipping company has confirmed it as lost.
You are agreeing to abide by this policy every time you place an order.
If you disagree with following ANY part of this policy, please do not place an order. We do not make exceptions.