May 26, 2022 by Chris - Owner, Synaptex Unlimited
Hello all,
I wish it were under better circumstances, but I wanted to give everyone a full update. We have been denied from our most recent attempt to receive credit/debit processing again. Please be assured we will have credit/debit processing again soon. My guess is within the next two weeks. We are currently working on our final option, which is a failsafe. It will work, and we will have processing again. I sincerely apologize for this massive issue the past few weeks, and I promise everyone we are working every single day to do what we can to re-gain our credit/debit capabilities.
If you are not ordering from our partner site, why not? We have a sister site open now that offers all the same great products from us at the same prices with the same standards of customer service, quality, and shipping. They are taking full care of everyone while we handle this issue. Please be assured you have my personal guarantee that the website is safe to order from. We really appreciate everyone who has shifted over to Theta Supply for the time being until we solve our problem. They follow the same exact policies we have laid out for you here, and offer the same shipping options, so it will not be confusing. However, currently they only offer Cryptocurrency, Cash App, Zelle, or Wire Transfer for payment options. More payment options are being worked on, such as Google Pay, Apple Pay, Venmo, and more. Please keep an eye on their website for payment option updates! You can visit them here: Theta Supply to place your orders. Same day shipping, 6 days a week. Theta Supply is also integrating a loyalty program similar to the one our customers loved so much in the past! It will be operational within the next week.
Again, please be assured we are solving this issue and we do sincerely apologize for such a massive hiccup. Unfortunately this was out of our hands this time. Moving forward, we will have a more secure processor. Until it arrives in the next two weeks(hopefully), please use our partner site Theta Supply. If anyone has any questions or comments, feel free to email us at support@synaptex-unlimited.com and put my name (Chris) somewhere in the Subject line. I will respond directly.
Thanks everyone,
Chris